Work not saving in Kami

Google Classroom
1

My students are using Kami to annotate pdf’s and other assignments. Often, they tell me they completed , or nearly completed an assignment, then opened Kami later to find their work missing.
I have instructed them to watch for the note on top that says it has “saved.”
They tell me they are doing this, and their work still gets lost.

I have several students manually saving by printing their annotationed files to PDF’s. This quickly turns into a lot of back-up documents.
Is there a way to ensure that annotations will be saved when they close, then re-open Kami?

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2

Student here, there was this one assignment I worked on for 2 hours straight and none of my progress saved when it said it did. I even clicked the save button twice since this happened before. I’m so distraught because I put so much effort into answering the questions. Now I have to restart, I can’t help but only put minimal effort this time since I’m so tired.