Work not saving in Kami

My students are using Kami to annotate pdf’s and other assignments. Often, they tell me they completed , or nearly completed an assignment, then opened Kami later to find their work missing.
I have instructed them to watch for the note on top that says it has “saved.”
They tell me they are doing this, and their work still gets lost.

I have several students manually saving by printing their annotationed files to PDF’s. This quickly turns into a lot of back-up documents.
Is there a way to ensure that annotations will be saved when they close, then re-open Kami?

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