Greetings! I’m the digital learning specialist for my district, and a teacher today showed me an error that her students are receiving in place of the video comment that should be there. The message says “Video is Transcoding”. Here is an example of what we’re seeing: https://kami.app/osHlhEHGdEBu
Would love to know if anyone has had this happen to them, and what we can do to clear it up.
Thanks!
your right that is strange my school hasn’t had any problems like or with that so i wouldn’t know sorry
Hello,
Sorry to hear that.
Unfortunately, this cannot be addressed as they might have a problem with the network. Try to reload the video (record again) and see whether it works. Hope this helps you.
Sorry. I should have responded here earlier. I reached out to Kami directly, and they identified a bug on their end that they’re working to resolve. If this pops up for you, as a short term fix, you can do a written reply to the video comment, and that will finish the transcoding process.
We’re 2-3 days away from a fix - someone is working on a fix as we speak.
I am also having this problem. I cannot record anything over 40 seconds without the audio cutting out or the video failing to post to the document.