Users Unable to Access Files Via Links

My team is having difficulty accessing files that I have uploaded to Kami via links. They are operating in a Windows based environment using Chrome.

They receive an error message: Unable to Load File. An unexpected error occurred.

Unfortunately, this form will not allow me to upload a screenshot and I am receiving an error about being unable to determine the image size.

It is a long data string. This is the beginning:

{“data”:null,“status”::-1,“config”:{“method”.“PUT”,“transformRequest”:[null],“transformResponse”:[null],“data”: