Progress wouldn't save and my work is gone

Kami for Schools - Educators' Corner
1

So I just finished an exam with Kami and I tried to send it to my teacher. Whenever I would save it or download it, it would open a version of the file without my text. I tried sending it to my drive and everything, but nothing would save. So I refreshed Kami and everything was gone. Has this happened to anyone before? Did you fix it? And how did you fix it

2

This!! I’m having a similiar issiue, for my work isn’t saved, even when i went out my way to manualy save it. It’s ridiciculous for such problems to exist when there are so many schools and thus students using it. I could fail because of this, it’s completely unacceptable. Yet i’m noticing that nobody is paying attention to your post and this problem.

3

That is really weird. Please try sending an email to support@kamihq.com for the Kami staff to officially help you out with this.

4

Hi there,

Thanks, @yhefter for helping!

We take lost annotation issues very seriously and if you ever experience this please reach out to our support team (support@kamiapp.com) as quickly as possible and we will do everything we can to try and restore this work for you. I will add below a few things you can try if this happens.

If you notice missing annotations, you can try going to Google Drive → File → Right-Click → Managed Versions and see if the other versions have work present. You can also try using the Restore Annotation Tool to retrieve the deleted annotations. Here’s a help article that walks you through how to do it: Restore Annotations tool | Kami Help Center.

  • Kayla from Kami.