please help please

please help many time i send email no any replay
please help when open any file from google drive google web or from kami web have error massage as attached picture

https://onedrive.live.com/redir?resid=70C3F9E0EFD8EE6C!22846&authkey=!AM0xqrGrERAiTs0&v=3&ithint=photo%2Cjpg

By the looks of the screenshot, the problem is with your internet connection. Let me know if you’re still experiencing this even with steady connection.