An error was encountered while loading the document: Network Failure

We use Kami with Schoology and since the Nov 17 outage, newly submitted assignments are not showing up in Schoology. We get the message “An error was encountered while loading the document: Network Failure”.

It is definitely not a local network issue or a computer issue. The students are able to access and complete the annotations, but we can not access them in schoology.

I spent about an hour with schoology trying everything under the sun, and it really seems to be a Kami issue.
Screenshot from 2020-12-10 13-39-08
To make matters even more interesting, we can still access files that were submitted before Nov 17

Thanks for any help that might be out there.

@ecs.briggs First, I would recommend that you bookmark status.kamihq.com, as they appear to have fixed this issue. Second, go to chrome://extensions, enable “developer mode”, then select update. This will update all of your extensions and apps to their latest versions.
Hope this helps