Homeschooling and turn in button not working

Hello, my children are homeschooled and the turn in button is not appearing. Just a download button. How do I fix it?? I have already tried “waiting til it appears” like I was told and saw here, and also clicked every button possible trying things. Help

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I’m starting to get notifications from staff that this is failing.

My 7th grade student is having the same issue. How or was your issue resolved? Thanks!